I thought I was going to get the top guy at K to make changes, but he fobbed me off on some ombudsman who was just going to listen to me, but she started arguing with me and I felt betrayed. I have a feeling she is going to try and put a wedge in my end outcome with you. I think she is really going against me. I think it is absolutely cruel. I have already gone through so much and even now too. Ugh.