countessprague@gmail.com
To Kaiser
I was told by your representative, Lily, that bad things are written about me at the beginning of my chart. She told me to look at it, but I said that not being able to see my chart was the problem. I was cut off by a temporary Kaiser employee who used Dr. Koa's name (radiology). He knew nothing about it, but didn't know what to do, so he left it as was. It has been at least since 2017 that I had been denied access to my online account, and it was never justified. I did nothing wrong, but that temporary employee thought it was amusing to do it to me. She did not want me to see what bad things she had done to my chart. Now that she is gone, I think her lie should be reversed. I did nothing wrong and I am not getting the full benefit of the membership. I think it is wrong to smear me in my chart. That is not nice. I have not been given a chance to refute the unfair lies put in it, because they must be lies, since I did nothing wrong, but the person who put them there DID do something wrong and she was hiding it, by blocking me from seeing them to prove it. She put false diagnoses in my chart and laughed about them. She did not like that I denied her romantic advances toward me and she wanted revenge, so she did what she could to make me feel bad. I have not had my online account since 2017, or so. I don't blame Kaiser, I blame the temp. I am glad she is gone.

Thank you.

Cheryl J. Petrovich

Show quoted text

Your representative Lily talked to me with such disgust in her voice, she made me feel like she thought I had no reason to be alive. I feel so terrible, that she sounded that way and I tried to tell her how much I had been suffering, but she just hung up on me. I feel so much more sad now. 

I was told by your representative, Lily, that bad things are written about me at the beginning of my chart. She told me to look at it, but I said that not being able to see my chart was the problem. I was cut off by a temporary Kaiser employee who used Dr. Koa's name (radiology). He knew nothing about it, but didn't know what to do, so he left it as was. It has been at least since 2017 that I had been denied access to my online account, and it was never justified. I did nothing wrong, but that temporary employee thought it was amusing to do it to me. She did not want me to see what bad things she had done to my chart. Now that she is gone, I think her lie should be reversed. I did nothing wrong and I am not getting the full benefit of the 

membership. I think it is wrong to smear me in my chart. That is not nice. I have not been given a chance to refute the unfair lies put in it, because they must be lies, since I did nothing wrong, but the person who put them there DID do something wrong and she was hiding it, by blocking me from seeing them to prove it. She put false diagnoses in my chart and laughed about them. She did not like that I denied her romantic advances toward me and she wanted revenge, so she did what she could to make me feel bad. I have not had my online account since 2017, or so. I don't blame Kaiser, I blame the temp. I am glad she is gone.

Thank you.

Cheryl J. Petrovich

On Wed, Nov 27, 2019, 8:07 AM KP.org Web <nkp-nonsecure@kp.org> wrote:

Hello Cheryl,

Whenever a new complaint is filed after the previous one has been
addressed, a new case manager is assigned. Please feel reach out to the
Case Manager for further assistance. The Case Manager is responsible to
bring your case to a resolution and to follow up with you.

If you would like to file a formal complaint, you have 4 options:

1. You can contact Member Services at 1-800-464-4000 and speak with one
of
our representatives, who will document your complaint and forward the
information to Local Member Services.

2. You can walk-in to local Member Services and voice your concerns in
person.

3. You can reply to this e-mail and include the doctors name, facility
and department involved and the situation that has occurred. Provide as
much information as you can so that we can forward your complaint to the

correct department.

4. You can also download an online grievance form from our kp.org
website. Click on the Member Services link under the Locate our Services

tab. In the left column, click the Submit a Complaint link. The
information you submit online will be forwarded to the appropriate
department.

Your concerns will be assigned to a Case Manager for investigation and
resolution. Once your concerns are assigned, it is solely the
responsibility of the representative that is assigned to your case to
communicate all progress with you. We understand your frustration in
this matter, but please allow additional time for the representative
handling your concerns to properly investigate, and then provide a
reasonable solution.


We hope you will continue to use and enjoy our website. Be healthy. Live
well. Thrive.

Sincerely,
Bre'elle P.
Customer Service Representative
Kaiser Permanente Member Service Contact Center
Phone: 1-800-464-4000